Refund policy
We want you to love what you get from us — but if something’s not quite right, we’re here to help.
Change of Mind Returns
If you’d like to return an item, we accept returns within 14 days of your order arriving. That's almost half a month! Just reach out and let us know, and we’ll guide you through the process.
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You’ll need to cover the return shipping costs.
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A 30% restocking fee will apply to help cover handling, admin, repackaging etc
Returned items must be in original condition, including any packaging or tags where applicable.
Final Sale Items – Not Eligible for Return
Some items are final sale and can’t be returned or exchanged. This includes:
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Software & digital products
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Print-on-demand items (like t-shirts and stickers that are made just for you)
We recommend checking the product details before purchasing — but if you’re unsure, we’re happy to answer any questions.
Received the wrong item or something damaged?
Please contact us straight away if there’s been a mix-up or your item arrives damaged. We’ll make it right.
How to Start a Return
Just email us with your order number and a quick note about the return. We'll reply with next steps and return instructions.
Thanks again for shopping with Sonilux PTY LTD — we really appreciate your support! ❤️